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Terms and Conditions

All items purchased from Specialist Inks are subject to the terms and conditions laid out here. Please ensure you have fully read and understood the terms and conditions before ordering from this website. By placing an order with us you are accepting that you agree to the terms and conditions set out and are bound by them. Should you require further clarification on our terms and conditions please contact us.

Epson Ink Cartridges
Genuine Epson Ink Cartridges are excluded from all discounts and promotions.

Goods
A description of the goods can be found on the product pages of the Website.

Price
Prices shown on the website are exclusive of VAT. Customers should also be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed. Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you in the shopping cart before the order is completed and also in your confirmation email.

Delivery
Delivery costs are additional to the purchase price of the goods and vary depending on the country of delivery and the quantity / weight of goods ordered. UK Shipping is charged at £2.95 - £5.50 depending on the weight of the product. Worldwide Shipping is charged at £4.95 - £34.95 depending on the weight of the product. The cost of delivery will be advised during your checkout process, prior to the order being completed. Deliveries can be upgraded to Special Delivery / Time specified courier deliveries at customer's expense - please contact us prior to placing the order for details. Please note that a standard International shipping fee may be applied for goods being shipped outside the United Kingdom, and any difference to this will be advised to the customer before the order is processed. International purchasers may wish to contact us prior to completing their order for a Courier Quotation. Goods are usually despatched within 48 hours of receiving the order (not including weekend or public holidays) but in any case within 30 days unless otherwise agreed.

Payment
We accept PAYPAL, VISA, AMEX , MASTERCARD, MAESTRO. There are various methods you can use to place an order with us: You can order Online, or you can call us on 01273 906043 and place an order with our sales team. Specialist Inks may validate the name, address or other information supplied during the order process against available records although a third party may also be instructed to complete these checks. All information provided will be treated in accordance with the Data Protection Act 1998. We take credit card security very serious, and these procedures are taken to offer additional protection to you. By ordering from this website you consent to such checks being made.

Returns
Under the Distance Selling Regulations you have the right to cancel your order within 7 days (beginning on the day after you received the goods) for a full refund. To cancel an order you must inform us in writing (email or post are acceptable). We will issue a Return Merchandise Authorisation Number (RMA) for placing on the outer packaging as a means of identifying your order. You will be responsible for the cost of returning the goods to us. You should take reasonable care of the items while they are in your possession and you will need to return the cancelled order to us. Specialist Inks reserves the right to refuse damaged or incomplete returns, or returns where the product has been used.
If any of the goods sold by Specialist Inks are proved to be defective (provided they are returned within 7 days following the date of delivery, or where the defect was not apparent on reasonable inspection within a reasonable time after discovery of the defect) and Specialist Inks is satisfied that such defect is not as a result of damage, misuse or incorrect installation by the customer and the Company shall at its sole discretion either :
a)arrange for the goods to be repaired at no extra cost to the customer
b)replace the goods (or the part in question) or
c)refund to the buyer the price of the goods (or a proportionate part of the price) and in any case Specialist Inks shall have no further liability to the customer.

Our returns policy does not affect your statutory rights.

T & C's of Continuous Ink Systems
Note: Ensure that you read the installation document before attempting to install the CIS System. Installing inks into the CIS system will be taken as an acceptance of the terms and conditions hereunder. Failure to follow these instructions may result in damage to your printer and the voiding of the CIS warranty. You are encouraged to take all steps necessary to verify that Lyson/Marrutt inks will produce a satisfactory result before installing this CIS. If in doubt, please ask for a print sample from us.

DISCLAIMER: As bulk feed systems are self installed by the user, Specialist Inks is not responsible for any damages to your printer, whether or not related to the bulk ink feed system. Please contact the store or dealer where the printer was purchased, or the printer manufacturer for any problems or questions related to the printer and its operation. If you choose to use ink in the system from a manufacturer other than supplied by Specialist Inks, and you are not satisfied with that ink, or it clogs the printer or the bulk feed system, it will be the Customer's responsibility to pay for the parts to repair the system and restore it to normal usage.

WARRANTY: All bulk system ink packages carry a 1 year warranty on replacement parts. Bulk systems purchased without ink carry a 90 day warranty from the period of 3 months from date of system purchase.

MARRUTT INKS
Marrutt Professional Photographic Inks, manufactured in the US, carry no warranty or guarantee. No liability whatsoever offered or implied.

T & C's of Magic Bullet :

Note: Please ensure that you read the instructions as damage could occur if the product is used incorrectly. The magic bullet is an extremely strong cleaning solution and should only be used when all other avenues have been tried to clean the printer. This should include, but are not limited to ; auto nozzle cleans in utility function (do not do excessively as this will only lead to excess ink being dumped into your waste pads); ensuring the cartridges are in working order and changing if necessary ; printing a page of the colour affected (attempting to purge the ink) ; checking for air in cartridge/lines of bulk feed systems ; ascertaining whether there may be any electrical/mechanical issues with the printerhead. Using the product will be taken as an acceptance of the terms and conditions hereunder. Failure to follow these instructions may result in damage to your printer. The product has never been tested with current food standards and no assurances can be given whatsoever that this product is suitable in conjunction with any type of edible product.

DISCLAIMER: As the magic bullet is self administered by the user, Specialist Inks are not responsible for any damages to your printer, whether or not related to product. if you are unsure about undertaking any technical work on your printer, you should seek the advice of a qualified technician at your own cost.