Bulk Ink System Support

Bottle Height
The height at which the bottles are in relation to the printer / system is very important, if the bottles are to high ink may well pool on the paper, too low and ink will drain out of the cartridges back into the bottles. The bottles should be kept at the height of the printer at all times, unless of course the instructions state otherwise.

When to Refill
The bottles should be kept topped up and the level of ink should never be less than at least a third. When refilling leave about 30mm clearance from the top, do not overfill.

Can I change the ink type in the CIS
We do not recommend trying to change the ink type in a CIS, it can be extremely difficult to remove all traces of the pervious inkset which will continue to contaminate your prints.

Should I flush my system before installing
There is no real need to flush your system with cleaning fluid before installing a CIS, you should however do a nozzle check and clean before installing and also after the system is installed.

After installing the CIS should be left for a period of 24 hours to allow any air in the system to dissipate, if after 24 hours air is still present call our technical support line for instuctions on how to remove this.

After installing I have air trapped in the ink tubes
Bottles in rack at side type CIS - Carefully remove the cartridge that has the tube with air bubbles in and turn the cartridge so the ink nozzle is facing upwards. Ideally you should place the cartridge inside a bowl to avoid ink spillage and have some paper towels to hand.

Then gently blow down the little breather tube in the top of bottle, this will cause ink to come out from the nozzle, when a steady flow of ink is coming out of the nozzle ( not  foam  but solid ink ) the air has been removed.

Remove any excess ink from the outside of the cartridge and place back into the printer. You should wait a couple of hours and then perform a nozzle check before using the system.

Tanks at side (new style) - Clamp the tubes. Carefully remove the cartridge that has the tube with air bubbles in and turn the cartridge so the ink nozzle is facing upwards. Ideally you should place the cartridge inside a bowl to avoid ink spillage and have some paper towels to hand.

Then re-prime the cartridge using the syringe and tapered adapter provided in the CIS kit by following the priming instructions in the installation guide.This will remove the air from the tube causing a steady flow of ink to go into the syringe. When about 5ml of solid ink (not  foam) is evidenced, the air has been removed.

Remove any excess ink from the outside of the cartridge and place back into the printer. The ink in the syringe can be placed back in the tank and re-used. Release the clamps. You should wait a couple of hours and then perform a nozzle check before using the system.